Refund Policy

Refund Policy

At Lemacouture, we create exclusive dresses with a strong focus on craftsmanship, quality, and individuality. Our collections consist of handmade ready-to-wear designs as well as custom-made and made-to-measure pieces. Due to the nature of our products and production process, we apply the following refund and cancellation policy.

1. General policy – no refunds

All items sold by Lemacouture are non-refundable. This applies to:

• Custom-made or made-to-measure dresses

• Dresses from our own collections that are handmade and produced in limited quantities

By placing an order, you acknowledge and agree that refunds are not offered, except in cases where the item is defective or incorrect due to an error on our part.

2. Custom-made & made-to-measure orders

Custom-made and made-to-measure dresses are created specifically according to your selections, measurements, or design requests. Because these items are clearly personalized:

• Orders cannot be cancelled after payment has been completed

• Refunds or exchanges are not possible once production has started

• Changes after confirmation may not be possible or may incur additional costs

These products are excluded from the right of withdrawal in accordance with EU consumer law for customized goods.

3. Ready-to-wear collection items

Dresses from our own collections that are available online are also handmade and produced in limited quantities. For reasons including, but not limited to:

• Hygiene and wearability concerns

• The delicate nature of fabrics and materials

• Risk of damage, alteration, or use after fitting

• Limited stock and exclusivity of designs

these items are not eligible for returns or refunds.

We strongly encourage customers to carefully review product descriptions, sizing information, and images before placing an order. If you have any questions prior to purchase, please contact us for assistance.

4. Order confirmation & production

Once payment is successfully completed:

• Your order is considered final

• Production or preparation begins immediately

• Cancellation requests after payment cannot be accepted

5. Defective or incorrect items

If you receive an item that is damaged or incorrect due to an error on our part, please contact us within 48 hours of delivery.

To submit a claim, please provide:

• Your order number

• Clear photos of the issue

• A brief description of the problem

If your claim is approved, we will determine an appropriate solution, which may include repair, replacement, or store credit at our discretion.

6. Contact information

If you have any questions about this Refund Policy or your order, please contact:

Business name: Lemacouture
Email: lemadresses@gmail.com

By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Refund Policy.